Bespoke Event Floristry & Fresh Flower Guidelines
Cancellations & Returns Policy
Last updated: 3 September 2026 • Governed by the UK Consumer Rights Act 2015
Freshness & Stem Quality Promise
Every arrangement is handcrafted from morning-conditioned stems. If stems arrive damaged in transit, report within 24 hours with photos for a free replacement bouquet or immediate refund.
Perishable Goods Exemption
Under UK Law (CCR 2013 Regulation 28), fresh cut flowers are classified as rapidly deteriorating perishable goods and are exempt from standard statutory 14-day change-of-mind returns once dispatched.
1. Perishable Nature of Fresh Florals
Because fresh cut flowers are highly perishable and custom-ordered specifically for your celebration, they cannot be returned or refunded once cut, styled, or delivered.
2. Studio Booking Fee
The £100 booking fee confirms our exclusive studio reservation for your date, preventing other bookings for that time slot. It is strictly non-refundable but is fully applied as credit toward your final invoice.
3. Rescheduling Process
In the event of unforeseen circumstances requiring date rescheduling, we will transfer your booking deposit to any available future date within 12 months with no penalty, provided 30 days notice is given.
4. Quality Guarantee
If you have any concern with the condition of blooms upon morning delivery, please inform our delivery florist immediately so we can adjust or replace stems on-site prior to photography.
Have a question about your booking or enquiry?
Reach out to Tam and our studio team directly.